Help with a charge on your statement
If you see LUZWAY*PAYHASTE on your card or bank statement, this page explains it and how to get help.
Why do I see LUZWAY*PAYHASTE on my statement?
Payhaste is operated by LUZWAY PAYMENT SOLUTIONS LIMITED, a registered Money Services Business in Canada. We act as the Merchant of Record for online businesses — meaning we are the seller that processes your payment on behalf of the business whose product or service you bought. That is why our descriptor, not the underlying brand, may appear on your statement.
Operated by LUZWAY PAYMENT SOLUTIONS LIMITED · 300-3655 Kingsway, Vancouver, BC V5R 5W7, Canada
How do I request a refund?
Email us at support@payhaste.com from the address used at purchase, or with the following details, and we will review your request under our Refund & Cancellation Policy:
- The descriptor shown on your statement (LUZWAY*PAYHASTE)
- The charge date and amount
- The last 4 digits of the card charged
- A short description of the issue
When will I hear back?
We aim to acknowledge billing enquiries within 1–2 business days and to resolve refund requests promptly after review. If a refund is approved, it is returned to the original payment method.
I don't recognise this charge
Contact us at support@payhaste.com before disputing with your bank — in most cases we can identify the purchase and resolve it directly, including issuing a refund where appropriate.
You can also review our Terms of Sale, Privacy Policy and Chargeback & Dispute Policy.